Terms of Service

Pillow Innovations Private Limited operates PillowTax, a platform designed to simplify taxation, accounting, and regulatory compliance for individuals, professionals, startups, businesses, and Non-Resident Indians (NRIs).

Our services may be delivered through qualified tax professionals, Chartered Accountants, and other authorized service partners, depending on the nature of the engagement.

You must be at least 18 years old and legally competent to enter into a binding agreement to use our services independently.

Businesses and organizations using our services must act through duly authorized representatives.

By using PillowTax, you confirm that the information you provide is accurate and that you are legally authorized to request the relevant services.

PillowTax may provide or facilitate:

• Income Tax Return (ITR) preparation and filing.
• GST registration, returns, and compliance.
• Accounting and bookkeeping services.
• Company incorporation and business registrations.
• ROC and other statutory compliance.
• NRI taxation and cross-border tax assistance.
• Tax notices, assessments, and related support.
• Tax planning and professional consultations.

Services are subject to applicable laws, professional eligibility, and the scope agreed upon with the client. Browsing our website or submitting an inquiry does not automatically establish a professional engagement. Specific services may require payment, document verification, and a separate engagement agreement.

By using PillowTax, you agree to:

• Provide complete, accurate, and updated personal, financial, and business information.
• Submit genuine and valid supporting documents.
• Review and approve returns, declarations, and filings where required.
• Cooperate with requests for information and clarification.
• Meet agreed documentation and payment deadlines.
• Use the platform only for lawful purposes.

PillowTax shall not be responsible for errors, penalties, or delays arising directly from inaccurate, incomplete, misleading, or late information supplied by users, to the extent permitted by applicable law.

• Service fees will be communicated before confirmation of the engagement.
• Payments may be accepted through supported payment methods and gateways.
• Applicable GST and government charges may be charged separately unless otherwise stated.
• Government filing fees, statutory payments, and third-party charges may be non-refundable.
• Refund eligibility will depend on the service purchased, work already performed, and applicable consumer protection laws.
• Any approved refund will be processed through the applicable payment channel.

Refund requests may be submitted to contact@pillowtax.com.

We value the privacy and confidentiality of our clients.

Personal, financial, and tax-related information will be handled in accordance with our Privacy Policy and applicable Indian laws.

Information may be shared with authorized professionals, service providers, or government authorities when necessary to deliver services or comply with legal requirements.

All website content, including the PillowTax name, logos, graphics, designs, text, software, and other proprietary materials, belongs to Pillow Innovations Private Limited or its respective licensors.

Users may not copy, reproduce, modify, distribute, or commercially exploit such content without prior written permission.

PillowTax may suspend, restrict, or terminate access to services where:

• Users violate these Terms.
• Fraudulent or misleading information is submitted.
• Payments remain outstanding.
• Platform security or lawful operations are compromised.
• Suspension is required by applicable law or regulatory authorities.

Users may request service cancellation by contacting our support team. Cancellation and refund eligibility will depend on the applicable engagement terms.

PillowTax aims to provide accurate, timely, and professional tax and compliance assistance. However:

• Tax outcomes depend on applicable laws, government procedures, and the accuracy of information provided.
• Government processing times, approvals, refunds, and assessments are outside our direct control.
• Filing a return does not guarantee acceptance, a refund, or freedom from future scrutiny.
• General website content is informational and does not replace personalized professional advice.

To the extent permitted by applicable law, PillowTax shall not be liable for indirect or consequential losses arising from use of the platform. Nothing in these Terms excludes liability that cannot lawfully be excluded.

PillowTax may use digital tools, automation, document-management systems, and third-party service providers to support its operations.

Where artificial intelligence or automated tools are used, their outputs may require professional review and should not be treated as independent legal or tax determinations.

Users acknowledge that certain services depend on external platforms, including government portals, payment gateways, and technology providers.

For complaints, service concerns, or grievances, please contact:

Grievance Officer: Nikhil Kaushik

Company: Pillow Innovations Private Limited

Email: contact@pillowtax.com

Website: https://pillowtax.com

We will review and address grievances within timelines prescribed under applicable Indian laws.

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and other mandatory jurisdictional requirements, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Thane, Maharashtra.

PillowTax reserves the right to revise these Terms periodically to reflect changes in services, operational practices, or applicable legal requirements.

Updated Terms will be published on our website with a revised effective date.

Continued use of the platform after changes take effect constitutes acceptance of the updated Terms, to the extent permitted by law.

Pillow Innovations Private Limited

Brand: PillowTax

GSTIN: 27AARCP4083C1Z7

Email: contact@pillowtax.com

Website: https://pillowtax.com

Grievance Officer: CA Nikhil Kaushik